Terms of Service

These Terms of Service govern your use of the HomeKeep website and home maintenance subscription services. By subscribing to HomeKeep, you agree to these terms.

Subscription Plans

• HomeKeep offers monthly and annual subscription plans (Essential, Complete, Premium).
• Plans auto-renew unless cancelled before the next billing cycle.
• You may upgrade, downgrade, or cancel your plan at any time from your dashboard.
• No long-term contracts. Cancel anytime with no penalties.

Service Delivery

• Services are performed by vetted, licensed, and insured providers in our network.
• We schedule services during your preferred time windows when possible.
• HomeKeep guarantees satisfaction on every visit. If you're not satisfied, we'll send someone back at no charge.
• Service availability may vary by season and service area within Metro Vancouver.

Payment

• Subscription fees are billed monthly or annually depending on your plan.
• Add-on services are billed separately at the time of booking.
• All prices are in Canadian dollars (CAD) and include applicable taxes.

Cancellation & Refunds

• Monthly plans: Cancel anytime, effective at the end of the current billing cycle.
• Annual plans: Prorated refund available within the first 30 days.
• Referral credits are non-refundable and non-transferable.

Limitation of Liability

HomeKeep coordinates services between homeowners and independent service providers. All providers carry their own liability insurance. HomeKeep's total liability is limited to the fees paid in the most recent billing cycle.

Contact

Questions? Email us at hello@home-keep.ca.